Web and New Media Research

 

 

Web and New Media Research > User Experience Study

 

By setting up a detailed index system of user experience, quantitatively evaluate the entire process of product usage. Evaluation index mainly come from the key performance index and the factors that users concern in the whole process of using product. This study applies for:

Learn about actual service level and satisfaction levels
Learn about the advantages and disadvantages compared with competitors
Provide basis for performance evaluation for each department
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